Cloud VPS FAQs
We've put together this list of frequently asked questions with for our VPS packages which should help you to select the right package for you. If you have a query which is not covered here, please don't hesitate to get in touch
- Do you offer Windows?
- Yes, we offer the full range of Windows versions, including 2003 and 2008.
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- Do you offer Linux?
- Yes, current available OS templates: CentOS 5.5 64bit, CentOS 5.5 64bit with preinstalled cPanel, Debian Lenny 5.0 32bit, Ubuntu 10.04 server 64bit
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- How do I upgrade my block?
- We allow block upgrades via our control panel, it's a very simple process to select the change and upgrade.
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- Can I change the OS of my block?
- Yes, you can reimage your block at any time via our control panel.
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- I have broken my block, what do I do?
- We provide a rescue bootable ISO, which you can use to troubleshoot. Failing that, if you pay for backups, your block can be reinstalled with the backups. Failing that, a fresh image can be used.
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- What backup options do you offer?
- Full backups are available from our control panel.
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- How secure is my data?
- All data is very secure. Our SANs cannot be accessed over the Internet, only internal access is authorised.
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- What servers do you use?
- Each node runs at least 48GB of RAM and Dual Intel CPUs inside a SuperMicro chassis.
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- How many blocks go on each node?
- This depends entirely on the resources selected by our clients. Because we don't oversell resources, once resources are fully allocated (even if underutilised), no more blocks can be assigned to a node.
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- How many IPs do I get?
- One as standard.
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- Can I buy extra IPs?
- Yes, additional IPs can be added via our control panel.
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- Do you use SANs?
- Yes, we make full use of flexible SAN storage.
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- What is a SAN?
- SAN, short for Storage Area Network, is where the disk space element of your block is stored. This provides many benefits over traditional local disk storage, the most important being flexibility. Because a node connects to the SAN to access its storage, if that node fails, it only takes a matter of seconds for another node to resume your block and have access to your data. We have taken this even further, by replicating our SANs. If a SAN fails, it takes less than 5 seconds for the secondary SAN to take over, your block resumes with no data loss. For more information, please see our blog on this topic.
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- Can I upgrade SAN space?
- You can upgrade blocks, which includes SAN space, but not individual SAN space.
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- Do you offer Linux?
- Yes, current available OS templates: CentOS 5.5 64bit, CentOS 5.5 64bit with preinstalled cPanel, Debian Lenny 5.0 64bit, Ubuntu 10.04 server 64bit
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- How do I control reverse DNS?
- Reverse DNS is fully controlled for all your assigned IPs via our control panel.
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- Do you have a control panel?
- Yes, all blocks are managed through our custom, in-house developed control panel. The control panel allows for full control of your block. Billing and support are also fully integrated in to the control panel.
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- What datacenter are the servers in?
- We own and operate our own datacentre in Manchester, UK. Currently all nodes and SANs are in this location. Other locations will come online in due course.
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- What is your refund policy?
- A full refund of blocks is available within three days of purchase if you are not satisfied with our service, after three days no refunds are available. There are no refunds on extras at any time.
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- Do you offer 247 support?
- We provide 24/7 e-mail support.
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- Do you manage the block for me?
- As standard, all blocks are unmanaged. We can provide technical support on a per incident basis or on a continuing basis. Both forms have costs associated. See your billing area for full details.
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- What if I exceed my bandwidth allowance?
- Before you go over your bandwidth allowance, our system will e-mail a warning of the impending problem. At this point, you can choose to upgrade or stop the activity on your block. Once over your bandwidth allowance, no network traffic can go to or from your block. Console access will remain.
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